Step 1: Activate service online or via e-mail.

Step 2: We will contact you within 24 hours.

As soon as the service has been ordered / activated, we will contact you within  24 hours. The first time we try to contact you will be by telephone. If we cannot reach you, we will send you an e-mail In a hurry? Book your own meeting via this link to our online calendar. (simply select the date and time that suits you best). As soon as we receive your preferred date and time, we will set up a Teams meeting for you. This way you can even attend the meeting via cell-phone if needed.


Step 3: The first 30 minutes.

During this first Microsoft Teams meeting, we will invite you to “park your car in our garage”, so to speak. We want to provide you with the best kind of customer experience. We want to make things easy for you. In order to do this, we will use a screen-sharing tool, such as  Anydesk or Teamviewer. This way, you  login to your own Microsoft Partner Centre Portal, and from our side we can:

  • Set up your client account.
  • Collect all the relevant information to give you a comprehensive overview.
  • Give you the grand tour, answering all your questions along the way.
  • Everything will be made clear to you.
  • You will be ready to make the the relevant choices efficiently, such as how your portals should be set up.  

Step-by-step on-boarding instructions:

Are you a UK Partner? Please login to your Ingram Micro Cloud Marketplace.

The following instructions explain how to activate the service.


  1. Please click on Cloud Enablement Service (3rd button in the left bar menu)
  2. On the right-hand side, please select: Partner Care - Personal Guidance
  3. Every partner starts with: Phase 1: Administration. (This is mandatory). A.k.a. "The Microsoft Health Check".
  4. First add  Phase 1: Administration, to your basket, then, click on your basket at the top right of the page.
  5. Run through the order process. At the end, before clicking the “buy now” button, please ensure you see the option “pay via wire transfer”. If you do, please check this box before clicking on  “buy now”. (This is a minor issue on the Ingram Micro Cloud Marketplace website).  

Are you located outside of the UK? You can also login to the Also Cloud Marketplace.

  1. When logged in, click “New Service” at the bottom of the page.
  2. Search for new services: "Phase 1" or "Microsoft".
  3. Run through the order process until you see the order confirmation.